Elk + Avenue Hotel Banff, Banff

The hotel had rooms that were smaller than expected but beautiful, spacious, and clean with a modern style. The service was friendly, knowledgeable, and considerate, ensuring a pleasant stay. The location was excellent, being close to shops and restaurants. The dining experience had limited choices but was beautifully presented. Overall, it was a good value for money stay.

My stay at this hotel was quite mixed. On one hand, the central location in Banff town was convenient, but the rooms had a musty smell, and the noise from the rooftop air-condition units was bothersome as I couldn't open the windows. The service was excellent, with helpful staff assisting us with activities and offering a discount voucher for winter equipment rental. The hotel's proximity to downtown Banff was a huge plus, making it easy to explore the area without needing to drive. However, the dining options were limited to a small coffee shop or restaurant with few breakfast choices.

This hotel was a perfect set-up for my stay. The rooms were great, easy to check in, clean, and comfortable, with plenty of space, especially with the beds upstairs and a separate sitting area. The shower was superb and the jacuzzi and sauna were fabulous. The hotel was ideal for a week's holiday, especially with a teenage son. The staff was very helpful, particularly with the limited parking clearance.

The hotel was quite far away and required 2 lifts to get there from the car park, but the rooms were big and very clean, spacious for our little army. Depending on their location, the rooms probably are not as bad. The service was extremely friendly and helpful, with super friendly touches at both check-in and check-out, even from the Manager. The location was great for shopping along Mainstreet, popping in and out anytime, and being close to everything. While it was perfect as there are many surrounding restaurants and a short walk downtown, parking over 3 blocks away to find 24-hour parking was a downside. The dining experience was nice, beautifully made and presented on the mornings we were there, making a great start to the day sitting by the outside fire pit. The facilities felt spacious and clean, providing a pleasant stay all around.

The hotel offers a great view from the rooms with lots of windows, but lacks personality and can be a bit noisy. Some rooms have no views and are not well-equipped with toiletries. The staff can be slow to respond at times. However, they are incredibly friendly, and the location is A+. The access to certain rooms might be dark, but the hotel offers excellent services like laundry, shuttle service, and pet amenities.